Cancellation & Refund Policy

This Cancellation & Refund Policy explains how cancellations, refunds, and reversals are handled on the RentHatke platform operated by Rent Hatke Private Limited.

1. Application Cancellation

• Users may cancel their application before disbursement at any time.
• Once disbursement is completed, cancellation of the loan is not permitted.
• To cancel an application, contact our support team at care@renthatke.com.

2. Loan Cancellation

• Loans cannot be cancelled after disbursement has been completed.
• Prepayment or foreclosure may be allowed as per the terms set by the respective lending partner.
• Foreclosure charges, if applicable, will be disclosed in your loan agreement and Key Fact Statement (KFS).

3. Refunds

Refunds, if applicable, may occur in the following cases:

• Duplicate payment: If a payment is charged more than once due to technical issues.
• Excess payment: If an amount greater than the due EMI is collected.
• Failed transaction: If the amount is debited from your account but the transaction fails on our end.

Refund Processing:

• Refunds will be processed to the original payment source (bank account, UPI, or card used for payment).
• Refunds are typically processed within 7–10 working days, subject to bank processing timelines.
• For refund status, contact care@renthatke.com with your transaction details.

4. Fees & Charges

• Processing fees or platform fees (if applicable) are non-refundable once services are availed and the loan is disbursed.
• EMI payments already made towards loan repayment are non-refundable.
• All fees and charges are disclosed in the Key Fact Statement (KFS) provided before loan disbursement.

5. Mandate Cancellation

• Mandate cancellation requests are accepted only after loan closure.
• Cancellation requests can be raised through your RentHatke dashboard or by emailing support.
• Processing of mandate cancellation may take 5–7 working days after request submission.
• Cancelling mandate before loan closure may result in EMI bounce charges and penalties.

6. Dispute Resolution

All refund or cancellation disputes must be raised through:

• Email: care@renthatke.com
• Dashboard: Raise a support ticket from your RentHatke dashboard

Disputes are typically resolved within 15 working days. If not satisfied, you may escalate to our Grievance Officer at infra@renthatke.com.

7. Contact Us

For any queries related to cancellation or refunds, please contact: